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How music syncing works

Finding albums on your platforms

After connecting a music platform, we’ll import all of your albums from it. After that, we’ll sync with it nightly to add new albums and remove any you’ve deleted.

Adding albums to your website

When a new album is found on a platform, we’ll try to match it to an existing album on your site by UPC, name, and release date. If we can’t, we’ll create a new album.

Setting details on your albums

Each platform provides different details about your album, so when a platform knows something about your album that we don’t, we’ll apply it first-come-first-serve.

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Reviewing your music

Sometimes the details we get from a platform may be a little off, or may be wrong entirely. So it’s always a good idea to review your albums to make sure everything looks good.

  • Image - The album’s cover artwork. Should be square and high resolution.
  • Name - The album’s title. Keep it formatted exactly as it appears on platforms.
  • URL slug - The unique part of the album’s URL. ex: /music/your-album
  • Type - The type of album it is (Album, EP, Single, etc.). Set by Supertape initially.
  • Duration - The length of the album. Determined by Supertape based on track durations.
  • Release date - The date the album was released. Determines its order in your inventory.
  • UPC - The Universal Product Code for the album. Important for matching.
  • Info - The album’s description, credits, lyrics, or any other information you’d like to share.
  • Tracks - The individual songs on the album. Each with their own name, duration, and ISRC.
  • Products - The physical versions of the album from your Merch inventory.
  • Platforms - The Platforms where fans can listen to the album.
If something we synced is wrong, it’s likely wrong on the platform as well. Be sure to fix both.

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Sharing an album

Share your album’s smart link with fans, so they can listen on their favorite platform:

  1. Visit Music and find the album you’d like to share.
  2. Select Share from the top right and then hit Copy to copy the link to your clipboard.
  3. Share the link on social media, in email campaigns, ads, or anywhere else.

Or share a direct link to your album on a specific platform:

  1. Visit Music and find the album you’d like to share.
  2. Scroll to Platforms, find the platform, hit the three dots and Share.
  3. Copy the link and share it on social media, in email campaigns, ads, or anywhere else.
You can also share new albums from the Share section.

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Posting an album to your homepage

Bring your album front and center to fans visiting your site by posting it to your homepage:

  1. Visit Music and find the album you’d like to post.
  2. Select Post from the top right.
  3. Add a short message, optionally change the image, and hit Save.
You can also post albums from the Posts section.

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Editing an album

Make changes to your album’s details:

  1. Visit Music and find the album you’d like to edit.
  2. Select Edit from the top right.
  3. Make your changes and hit Save.

Make changes to your album’s tracks:

  1. Visit Music and find the album you’d like to edit.
  2. Scroll to the Tracks section and find the track, hit the three dots and then Edit.
  3. Make your changes and hit Save.

Make changes to your album’s products:

  1. Visit Merch and find the product you’d like to add, remove, or edit.
  2. Select Edit from the top right.
  3. Make your changes, including changing its Album, and hit Save.

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Hiding an album

If there’s an album you don’t want to show on your site, you can hide it:

  1. Visit Music and find the album you’d like to hide.
  2. Select Hide from the top right.
Clean up your music by hiding singles that also appear on albums or EPs.

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Unhiding an album

Bring a hidden album back onto your site at any time:

  1. Visit Music and hit Filter in the top right.
  2. Select Hidden from the Status dropdown.
  3. Select the album you’d like to unhide and hit Unhide in the top right.

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