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How videos syncing works

Finding videos on your platforms

After connecting a videos platform, we’ll import all of your videos from it. After that, we’ll sync with it nightly to add new videos and remove any you’ve deleted.

Adding videos to your website

When a new video is found on a platform, we’ll try to match it to an existing video on your site by ISRC, length, and name. If we can’t, we’ll create a new video.

Setting details on your videos

Each platform provides different details about your video, so when a platform knows something about your video that we don’t, we’ll apply it first-come-first-serve.

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Reviewing your videos

Sometimes the details we get from a platform may be a little off, or may be wrong entirely. So it’s always a good idea to review your videos to make sure everything looks good.

  • Image - The video’s image. Should be high resolution.
  • Name - The video’s title. Keep it formatted exactly as it appears on platforms.
  • URL slug - The unique part of the video’s URL. ex: /videos/your-video
  • Type - The type of video it is (Music Video, Performance, etc.). Set by Supertape initially.
  • Duration - The length of the video’s runtime.
  • Release date - The date the video was released. Determines its order in your inventory.
  • ISRC - The International Standard Recording Code for the video. Important for matching.
  • Info - The video’s description, credits, or any other information you’d like to share.
  • Platforms - The Platforms where fans can purchase the video.
If something we synced is wrong, it’s likely wrong on the platform as well. Be sure to fix both.

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Reordering your videos

By default we order your videos by release date, but you can manually reorder them as well.

  1. Visit Videos and select Edit in the top right.
  2. Drag the handle of any video into the desired order.
  3. Hit Save.

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Sharing a video

Share your video’s smart link with fans, so they can purchase on their favorite platform:

  1. Visit Videos and find the video you’d like to share.
  2. Select Share from the top right and then hit Copy to copy the link to your clipboard.
  3. Share the link on social media, in email campaigns, ads, or anywhere else.

Or share a direct link to your video on a specific platform:

  1. Visit Videos and find the video you’d like to share.
  2. Scroll to Platforms, find the platform, hit the three dots and Share.
  3. Copy the link and share it on social media, in email campaigns, ads, or anywhere else.
You can also share new videos from the Share section.

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Posting a video to your homepage

Bring your video front and center to fans visiting your site by posting it to your homepage:

  1. Visit Videos and find the video you’d like to post.
  2. Select Post from the top right.
  3. Add a short message, optionally change the image, and hit Save.
You can also post videos from the Posts section.

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Editing a video

Edit your video’s details:

  1. Visit Videos and find the video you’d like to edit.
  2. Select Edit from the top right.
  3. Make your changes and hit Save.

Edit your video’s platforms:

  1. Visit Videos and find the video you’d like to edit.
  2. Scroll to the Platforms section, find the platform, hit the three dots and then Edit.
  3. Assign the platform to a different video, or have a new one added, and hit Save.

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Hiding a video

If there’s a video you don’t want to show on your site, you can hide it:

  1. Visit Videos and find the video you’d like to hide.
  2. Select Hide from the top right.
You can hide multiple videos at once by selecting Edit on the Videos section.

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Unhiding a video

Bring a hidden video back onto your site at any time:

  1. Visit Videos and hit Filter in the top right.
  2. Select Hidden from the Status dropdown.
  3. Select the video you’d like to unhide and hit Unhide in the top right.
You can unhide multiple videos at once by selecting Edit on the Videos section.

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